Terms of Service | CAMPER BILLS

Effective Date: June 1, 2024

These Terms of Service (“Terms”) govern the relationship between Camper Bills RV Repair LLC (“Company,” “we,” “our,” or “us”) and you (“Customer,” “you,” or “your”) in connection with the use of our services (“Services”), including mobile RV repair, maintenance, RV upgrades, RV modifications, and communication via SMS, email, phone, or other means. By accessing or using our Services, you acknowledge and agree to these Terms. If you do not agree, you must not use our Services.

1. Acceptance of Terms

By using or engaging with our Services (“Services”), you acknowledge and agree that:

1.1. You are at least 18 years of age or have reached the legal age of majority in your jurisdiction.

1.2. You possess the legal capacity, authority, and right to enter into a binding agreement with us.

1.3. You have read, understood, and agree to be bound by these Terms and any policies referenced herein.

Failure to meet any of these conditions may result in immediate suspension or termination of Services at our sole discretion.

2. Services Provided

2.1. Scope of Services:
Camper Bill’s RV Repair LLC specializes in comprehensive mobile RV repair and maintenance services, tailored to meet the unique needs of RV owners. Our expertise includes:

Repairs: Addressing issues with RV systems such as plumbing, electrical, heating, cooling, and structural components.

Maintenance: Routine servicing to keep your RV in optimal condition, including inspections, lubrication, seal replacements, and more.

Upgrades: Enhancing your RV’s functionality with modern equipment such as solar panel installations, advanced lighting systems, and technology integrations.

Modifications: Customizing RV interiors and exteriors to suit your preferences, including cabinetry upgrades, layout adjustments, and accessory installations.

2.2. No Guarantee of Availability: Service availability depends on scheduling, workload, and logistical considerations. We reserve the right to decline service requests at our discretion.

2.3. Inspection and Diagnosis: All service requests are subject to inspection and diagnosis. We may decline to perform services if, in our professional judgment, the repair is unsafe, impractical, or outside our expertise.

2.4. Third-Party Services: If specialized work beyond our scope is required, we may recommend third-party service providers. However, we are not responsible for their services or outcomes.

3. Appointments and Scheduling

3.1. Scheduling Process: Appointments are scheduled via phone, email, or our online booking system. Appointment times are estimates and may be subject to change due to unforeseen circumstances.

3.2. Access Requirements: You must ensure that your RV is accessible, parked safely, and ready for service at the agreed-upon location. Failure to provide access may result in additional fees or rescheduling.

4. Payments and Fees

4.1. Estimates: Service fees will be quoted based on the scope of work. Estimates are not final and may change if additional work is required.

4.2. Payment Terms: Payment is due immediately upon completion of services unless alternative terms are agreed upon in writing. Accepted payment methods include cash, credit card, and checks.

4.3. Deposits: For certain services, a deposit is required to secure the appointment. Deposits are non-refundable unless we cancel the service.

4.4. Late Payments:
Balances are due within 14 days of the invoice date. Late payments incur a 5% fee, increasing to 10% after 30 days. Accounts unpaid after 30 days may result in small claims action, with court costs, filing fees, and reasonable attorney fees added to the balance. Customers are encouraged to contact us promptly to discuss payment delays, as payment plans may be available with prior approval

4.5. Disputed Charges: Any disputes regarding charges must be raised within 10 business days of the invoice date.

5. Cancellations and Refunds

5.1. Cancellation by Customer: Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may result in a travel fee up-charge of $25.

5.2. Cancellation by Company: We reserve the right to cancel appointments due to emergencies, weather, unsafe conditions, or other unforeseen circumstances. In such cases, deposits or prepayments will be refunded.

5.3. Refund Policy:

Refunds will be issued only in specific circumstances, as outlined below:

1. Services Not Performed: A refund will be provided if a service is not performed as agreed upon or if the service was not rendered at all.

2. Failure to Meet Agreed Terms: If the service fails to meet the terms outlined in the agreement, you may be entitled to a refund, subject to review.

3. Partial Refunds: In cases where services are incomplete, partial refunds may be issued at our sole discretion, based on the extent of the work completed.

Shipping and Freight:

• Refunds will not include the cost of shipping or freight charges, either for the original delivery of the product or the return shipping of any parts.

• Customers are responsible for the cost of sending parts back to manufacturers for any return or refund process.

Special Order Parts:

• Special order parts are considered final sale and cannot be returned to the manufacturer.

• These items are non-refundable, and customers will be fully responsible for the purchase price of any special order parts, as they cannot be sent back.

6. Customer Responsibilities

6.1. Accurate Information: You must provide accurate and complete information about your RV and its condition. Misrepresentation may result in additional fees or denial of service.

6.2. Hazards and Safety: You must disclose any hazards, including environmental or structural conditions, that may affect our ability to perform services safely.

6.3. Ongoing Maintenance: You are responsible for following maintenance recommendations provided by us. Neglect or misuse may void any warranties.

7. Warranty and Liability

7.1. Limited Labor Warranty: We warrant that our services will be performed in a professional and workmanlike manner. This warranty is valid for 30 days from the date of service.

7.2. Parts Warranty: Camper Bills RV Repair LLC does not directly warranty parts used in services. All parts are covered by the manufacturer’s warranty policy, which may vary by manufacturer. We do not assume responsibility for defective parts.

7.3. Warranty Exclusions: This warranty does not cover pre-existing damage, wear and tear, improper maintenance, or issues unrelated to our services.

7.4. Labor for Warranty Repairs: Any repairs covered by the manufacturer’s warranty will not include additional labor charges. Customers will be responsible for labor costs for any rework or correction of part-related issues beyond the manufacturer’s coverage.

7.5. Disclaimer of Liability: To the fullest extent permitted by law, our liability is limited to the cost of the services provided. We are not liable for indirect, incidental, or consequential damages.

7.6. Force Majeure: We are not liable for delays or failure to perform services due to events beyond our control, including natural disasters, accidents, or labor and part shortages or delays.

8. Privacy and Communications

8.1. Privacy Policy: Your use of our Services is subject to our Privacy Policy, which can be found below.

8.2. Consent to Communications: By engaging our Services, you consent to receiving service-related communications via SMS, email, or phone. You may opt out at any time by replying “STOP” or contacting us directly.

9. Dispute Resolution

9.1. Good Faith Effort: Both parties agree to attempt to resolve disputes informally through good faith negotiation.

9.2. Arbitration Agreement: Any disputes not resolved informally shall be submitted to binding arbitration under the rules of the Kentucky Academy of Mediators and Arbitration. Arbitration will take place in Kentucky, and the decision will be final and binding.

9.3. Governing Law: These Terms are governed by the laws of the state of Kentucky, without regard to conflict-of-law principles.

10. Termination of Services

10.1. We reserve the right to terminate Services at any time for non-compliance with these Terms, abusive behavior, or any action that jeopardizes the safety of our team.

11. Modifications to Terms

11.1. We may modify these Terms at any time. Changes will become effective immediately upon posting to our website or notifying you directly. Continued use of our Services constitutes your acceptance of the revised Terms.

12. Entire Agreement

12.1. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Camper Bills RV Repair LLC. They supersede any prior agreements or understandings, whether written or oral.

13. Contact Information

For any questions, concerns, or requests related to these Terms, please contact us at:

Camper Bills RV Repair LLC

Email: service@camperbills.com

Phone: (859) 592-2677

Effective Date: June 1, 2024

At Camper Bills RV Repair LLC, we prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you engage with us through SMS or other communication methods.

Information We Collect

We may collect and store the following information:

• Your name, phone number, address, and any other details you provide during the sign-up or communication process.

• Information related to your service history with us.

How We Use Your Information

The information we collect is used solely for the following purposes:

• Sending service-related messages, appointment reminders, updates, or offers specific to Camper Bills RV Repair LLC.

• Responding to your inquiries and enhancing the quality of our services.

Information Sharing

• No Marketing Disclosure: We do not share, sell, rent, or disclose your personal information to third parties for their marketing purposes.

• Service Providers: In limited cases, we may share information with trusted service providers solely to facilitate services you request (e.g., appointment scheduling or secure payment processing). These providers are contractually bound to protect your information.

Data Security

We implement and maintain strict technical, administrative, and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage, encryption, and regular audits of our data security practices.

Your Rights and Choices

• Opt-Out of Communications: You may opt out of receiving SMS messages from us at any time by replying “STOP” to any message.

• Help Requests: For assistance, reply “HELP” or contact us at service@camperbills.com.

• Access and Deletion Requests: You have the right to request access to your data or to request its deletion, subject to legal obligations requiring retention.

Policy Updates

This Privacy Policy is subject to change. Any updates will be posted on our website or communicated through SMS or other means as appropriate.

If you have questions about this Privacy Policy, or if you would like to exercise your rights concerning your personal information, please contact us at:

Camper Bills RV Repair LLC

Email: service@camperbills.com

Phone: (859) 592-2677